Knowledge Base


1. Setting up your AssetSonar Account

1.1. Getting started with AssetSonar
1.2. Installing the ITAM Discovery Agent
1.3. Mass deploying the AssetSonar Agent
1.4. Installing AssetSonar Agent in Your Linux Device

1.5. Importing items to AssetSonar
1.6. Getting started with the AssetSonar mobile app

2. Users

2.1. Types of Members
2.2. Configuring LDAP for multi-login
2.3. Configuring LDAP for Azure AD DS
2.4. Configuring SAML Single Sign-On
2.5. Advanced Access Control
2.6. Types of Arbitration

3. SCIM-based User Provisioning
3.1. Okta
3.2. Azure AD

4. Hardware Asset Management

4.1. User Auto Checkouts
4.2. Duplicate Management of IT Assets

5. Software Asset Management

5.1. Managing On Premise and Cloud software
5.2. Tracking Software Licenses
5.3. Software License Entitlements
5.4. Domain management

6. Items and categorization

6.1. Types of items
6.2. Groups in AssetSonar (Part I)
6.3. Groups in AssetSonar (Part II)
6.4. Utilizing Carts
6.5. Cost of Carts
6.6. Services and maintenance
6.7. Item reservations
6.8. Default & stock locations
6.9. Bundles
6.10. Packages
6.11. Retiring checked out Assets
6.12. Purchase Order Management
6.13. Depreciation
6.14. Fuzzy Lists

7. Customization

7.1. Custom fields
7.2. Custom reports
7.3. Custom Substates
7.4. Localization

8. Alerts, Reports, and more

8.1. Types of alerts
8.2. The AssetSonar Dashboard
8.3. Item reports
8.4. Financial KPIs
8.5. Graphs in Custom Reports
8.6. Work Orders
8.7. Work Order Costs
8.8. Check Availability
8.9. Quick Check-in

9. Zendesk ITSM

9.1. AssetSonar’s Zendesk integration
9.2. Zendesk ServiceDesk alerts
9.3. Zendesk ticket reports
9.4. Zendesk Help Center integration
9.5. User Actions in Zendesk

10. Additional integrations

10.1.  Jira Service Desk Cloud
10.2. Jira Server
10.3. Jira ServiceDesk alerts
10.4. Jamf Pro
10.5. Google Workspace User Directory
10.6.  Google Endpoint Management
10.7. Microsoft SCCM
10.8. Microsoft Intune
10.9. Microsoft OneDrive

11. Design and Print Labels

11.1. The Print Labels Knowledge Base
11.2. The Label Designer and Third-party Avery Labels

12. Scanning and the Mobile App

12.1. Setting up Barcode Scanners (PC/Mac)
12.2. Setting up RFID tracking
12.3. Hardware recommendations